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FAQ

How long does it take for my order to be dispatched/delivered?

We have warehouses in New Jersey, United States and most of our products are made and dispatched from these warehouses. 

As some of the items are Make To Order, please allow 1-3 processing day + 5-8 days delivery within United States and 1-2 weeks International delivery to Australia, New Zealand, Asia, Canada and England. You will receive your tracking number to monitor delivery progress - via Email.

We ship Worldwide so please allow different delivery time depending countries.

Internet Security

S&G Collections is proud to be hosted on the Shopify platform which highly values eCommerce Security. All of your personal information including payment details will be encrypted & protected. We will not, in any circumstance giving away your information to any third parties without your consents.

The price changed at Checkout - why?

We transact in US dollars. We use a currency converter to convert our trading currency price into your home currency. We convert to all major currencies so its easy to understand our pricing. When you purchase however, you are charged exactly in US dollars.

I MADE A MISTAKE ENTERING THE DELIVERY ADDRESS. CAN I CHANGE IT? 

In most instances yes, but there is a short time frame to make adjustments. You can email us at support@sngcollection.com within 24 hours of submitting the order to make adjustments to the delivery address. Please check your order carefully before submitting to avoid this situation. 

RETURN / EXCHANGE POLICY

We will happily accept returns within 30 days from delivery and you can receive a refund or exchange. You can return our product for the following reasons;

- Looks different to image on the website

- Poor quality / Faulty on arrival

- Incorrect item received

All items must be in original, unused condition including the retail packaging.

You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. 

- If you opted for an exchange, a new item will be shipped to you once we have received tracking number from you.

- If you opted for a refund, credit will automatically be applied to your credit card or original method of payment, within at least 15 business days.

If you would like to lodge a 30 day return, please email support@sngcollection.com with the following information

  1. Your name
  2. Order number
  3. Reason why you want to return the item
  4. Pictures of the item indicating the issues (not required if organising a ring size exchange)
  5. Indicate if you want an exchange or refund

What do I do if I have forgotten password?

Go to the My Account page and click on the "Forgot your password?" link.  An email will be sent to your email address with a link to enter a new password. If you wish, you can then change the new password to one you prefer.